Info for People with Diabetes and the Wider Community
Royal Victorian Institute for the Blind - Pension Benefits
Pensions - Benefits - Concessions for people who are blind or vision impaired
First published March 1998, updated October 2001
Information and Referrals Unit
557 St Kilda Road
Tel: (03) 9522 5222 Fax: (03) 9529 3589
TTY: (03) 9521 2719
Material may be reproduced for non-commercial purposes. In such cases a full acknowledgement to the RVIB is requested. A complimentary copy of the publication would be appreciated. This publication is also available in braille, audio tape, computer disk, and on home page www.rvib.org.au
Victorian Disability Services Standards
Standard 1 - Service Access
Each consumer seeking a service has access to a service on the basis of relative need and available resources.
Standard 2 - Individual Needs
Each consumer receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.
Standard 3 - Decision Making and Choice
Each consumer has the ability to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.
Standard 4 - Privacy, Dignity, Confidentiality
Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.
Standard 5 - Participation and Integration
Each consumer is supported and encouraged to participate and be involved in the life of the community.
Standard 6 - Valued Status
Each consumer has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.
Standard 7 - Complaints and Disputes
Each consumer is free to raise and have resolved, any complaints or disputes he or she may have regarding the service provider or the service.
Standard 8 - Service Management
Each service provider adopts sound management practices which maximise outcomes for consumers.
Standard 9 - Freedom from Abuse and Neglect
Each consumer has the right to be free from physical, sexual, verbal and emotional abuse and neglect.
The following information gives a basic outline of the pensions, benefits and concessions available for people who are blind or vision impaired, and their carers.
The booklet is designed as a guide only. We aim to ensure all information is correct at the time of publication, however some information changes very quickly. For information about individual situations, contact the relevant organisation in each case.
For information contact:
RVIB Information & Referrals Unit (IRU)
Telephone (03) 9522 5222
TTY (03) 9521 2719
Freecall 1800 33 5588
Facsimile (03) 9529 3589
What is Legal Blindness?
Legally blind is a term used in Australia to determine a person's level of low vision. Legal blindness determines eligibility for the Disability Support Pension (blind) and the Age Pension (blind). Only an Ophthalmologist can determine legal blindness. There must be no possibility of correcting the vision through treatments such as surgery, laser or glasses.
Remember, people with severe vision loss are still eligible to use RVIB services. You do not have to be legally blind.
Two major areas of vision, called acuity and fields, are measured for legal blindness. Visual acuity is the ability of the eye to distinguish detail. Distance acuity and near acuity must be measured separately. Visual field is the degree of what is seen by an eye looking straight ahead.
The definition of legal blindness is:
C a visual acuity of less than 6/60 with best corrected vision and both eyes openand/orC a visual field of less than 5 degrees of central vision, or central vision loss of greater than 10 degrees.
A visual acuity of less than 6/60 means that a person cannot see the top letter of the Schnellen eye chart. This means a person is unable to see a letter at 6 metres which is designed to be seen at 60 metres.
A central field of less than 5 degrees means that a person has severe peripheral (side) vision loss. Whereas, a central field loss of greater than 10 degrees means that a person only has peripheral vision.
Blind Citizens Australia
BCA is a nationwide organisation providing individual advocacy, systemic advocacy, peer support and information to its members.
They also issue a photo identity card that can be used instead of a driver's licence to provide photographic identification. The identity card costs $20 and is valid for 3 years.
For further details contact:
National Advocacy and Policy Officer
Blind Citizens of Australia (BCA)
Telephone (03) 9521 3433 or 1800 033 660
Facsimile (03) 9521 3732
Complaints About a Service
A specific complaint about a service may be addressed through that organisation's grievance procedure. If you feel your needs have not been met by this process, you may contact an advocacy agency for further advice.
For advocacy needs relating to vision impairment contact:
Blind Citizens Australia.
Telephone 9521 3433
For advocacy needs relating to other disabilities contact:
Disability Information Victoria
Telephone 1300 650 865
Centrelink provide a payment to carers providing constant care or supervision to a person (aged 16 plus) whose disability causes substantial functional impairment.
To be eligible for a carer allowance and health care card the person's disability must appear on Centerlink's list of disabilities/conditions.
Carer's Allowance (Child)
Carer Allowance (Child) applies to people caring for a child with a disability under the age of 16 years at home.
To be eligible for the health care card only, the child must require 'substantially more care and attention' than a child without a disability.
For further information contact Centrelink
Telephone 13 2717
Carer's Resource Centre
If you require general information on resources for carers, support groups and respite care, telephone the Carer's Resource Centre on 1800 242 636.
For people working, training or involved in voluntary work for eight or more hours per week and who are unable to use public transport without substantial assistance a fortnightly allowance of approximately $61.90 per person is available.
Telephone Centrelink on 13 2717
Centrelink provides a telephone allowance to assist with telephone costs. To qualify the person must be a holder of a pensioner concession card and have a telephone connected in their own or their partner's name. The telephone allowance is paid quarterly.
If you require assistance in relation to a Centrelink matter, contact the following departments and they will put you through to a Social Worker.
- Austudy (over 25) 13 2316 or 13 2490
- Aboriginal Studies (Abstudy) 13 2317
- Disability, Sickness and Carers 13 2717 Employment (over 21) 13 2850 Family
- 13 6150 Language 13 1202
- Retirement 13 2300
- Youth (under 25 for full time students, under 21 for jobseekers) 13 2490
Other assistance is available for:
- Concession Cards 13 6150
- Jobs, Education and Training (JET) 13 2850
- Mobility Allowance 13 2717
- Newstart Allowance (21 and over) 13 2850
- Rent Assistance - ring the number for the allowance you receive, for example,
Disability, Sickness and Carers
- Sickness Allowance 13 2717
- Youth Allowance 13 2490
To make a comment, complaint or compliment
Telephone 1800 050 004
TTY 1800 000 567
Enquiries in languages other than English
Telephone 13 1202
A teletypewriter service for people who are hearing and vision impaired is available on freecall 1800 810 586.
Some pensions and benefits may be affected by your taxable income.For further information about taxes ring the Australian Tax Office on 13 2861.
Department of Family and Community Services
For information about the payments and services Centrelink deliver on behalf of the Department of
Family and Community Services, the following Centrelink call numbers can be dialled from anywherein Australia for the cost of a local call Telephone 13 1021 for appointments regarding:
- Disability Sickness and Carers
- Employment Services
- Family Assistance
- Financial Information
- Payment or Services for Children
- Retirement Services
- Youth and Student Services
You are eligible to be exempt from the Medicare Levy. Centrelink will inform you of this in writing. If you are working, this documentation should be forwarded with your tax return.
Telephone 13 2717
The following concessions are available to holders of the Centrelink pensioner concession card. Remember to have the card available when requesting any concession.
Ambulance services are provided free of charge.
Council rates provide a full annual concession of $135.00 where the annual rate is $270.00 per annum. If under $270.00 the rebate is 50%. Contact the rates department of your local council.
Dental treatment is available free of charge at the Dental Health Services Victoria or through the dental service provided by your local Community Health Centre. Some concession on dentures is available at approved dentists. Contact your local Community Health Centre.
Dental Health Services Victoria on 9341 0222
Electricity - Individual state electricity authorities offer a concession of 17.5% on your winter energy bills. Concessions are also available on 'service to property charge'. For further information contact your local electricity company on the numbers below.
- Australian Gas and Lighting (AGL) 13 1245
- Citipower 13 1260
- TXU Energy 13 3466
- Powercor 13 2114
- Pulse Energy 13 3000
Gas and fuel companies offer a concession of 17.5% from your winter energy bill.Individual gas and fuel companies can be contacted on the following numbers:
- TXU Energy 13 2082
- Pulse Energy 13 2692
- Origin Energy 13 2972
Large print bills are available on request.
'Freepost for the Blind' is a service funded by Centrelink. Eligible articles may be sent free of charge or at concession rates of postage.
A postal article not exceeding 7kg and containing:
- a braille or moon postal article, for example, letters and other communications including literature wholly written in raised characters for the use of the blind
- an aid for teaching braille to the blind
- a plate for embossing literature for the blind
- special paper intended solely for the use of the blind (note that any communication prepared on such paper must be in braille or moon characters to be eligible for carriage as an 'article for the blind') or
- any form of speech recording for the use of the blind.
No other matter other than what is described above may be enclosed in the envelope, wrapping or cover.
Eligible participants - Carriage is restricted to eligible articles sent by:
- a blind person to any person or organisation
- any person or organisation to a blind person
- any person or organisation to an institution or organisation recognised by Australia Post as an institution or organisation that serves the needs of blind people, or
- an institution or organisation recognised by Australia Post as an institution or organisation that serves the needs of blind people to any person or organisation.
Articles must be posted in unsealed envelopes, wrappings or covers. The words 'Material for the use of the Blind' or similar words or appropriate label (for example PM275) and the name and address of the sender must appear on the outside of the article. The minimum and maximum dimensions for Letter Mail are applicable as appropriate. No matter other than that prescribed in Eligible articles above may be enclosed in the envelope, wrapping or cover.
Surface carriage -- exempt from postage for all destinations.
Air carriage -- concessional rates of postage apply.
Refer to the Post Charges booklet available through Australia Post.
For further information contact Australia Post Customer Service on 13 1318
Pensions and Benefits
Age Pension (Blind)
To be eligible for an Age Pension (Blind) a person must be legally blind and satisfy certain age and residence requirements. The claimant must be an Australian citizen, or have permanent resident status and have resided in Australia continuously for 10 years. The claimant's eligibility is also determined according to their date of birth. Generally women must be aged 61 years or over and men must be 65 years or over.The age pension age for women is being gradually increased. Women born in 1949 and later will be eligible at age 65.
The income received from the Aged Pension (Blind) is classified as taxable income and must be declared in the tax return. However it is assessed differently to the Aged Pension, and thus it may be beneficial to transfer from the Aged Pension to the Aged Pension (Blind).
Disability Support Pension (Blind)
To be eligible for the Disability Support Pension (Blind) a person must be permanently legally blind. They must be over 16 years and under the aged pension age. The claimant must be an Australian citizen, or have permanent resident status and have resided in Australia continuously for 10 years. There is no period of residence required if permanent blindness occurs in Australia.
The recipient of Disability Support Pension (Blind) is entitled to receive the maximum rate of pension, free of the income and assets test. Centrelink allowances paid in addition to these pensions are subject to an income and assets test. The income received from the Disability Support Pension (Blind) is not classified as taxable income and unlike the Aged Pension (blind) does not need to be declared in the tax return.
Education Supplement Pension
The Pensioner Education Allowance is a form of AUSTUDY which is available to full-time or part-time students who receive the Disability Support Pension (Blind).
Contact Centrelink on 13 2490
A single parent with children 16 or under who are studying below secondary level is entitled to a Parenting Payment (single).
Contact Centrelink on 13 2490
Various entertainment venues such as cinemas have concession prices for pension card holders.
EASE -- Entertainment Access Service
EASE provides access to low cost tickets for people with a disability and their friends or assistants attending entertainment events. A newsletter is available in regular print, large print or audio tape. This lists the events for which EASE has tickets. EASE will also assist with meeting particular needs where possible, for example, obtaining tickets which give suitable access to events. Audio description is available at certain theatre performances and this is noted in the newsletter. Subscriptions cost $25.00 a year. They also publish a book with reviews of city and regional venues and maps detailing seating and access points.
Contact EASE on (03) 9699 8497
The Vic Venue Guide
Arts Access and Hyland House Publishing has produced the Vic Venue Guide, a comprehensive guide to over 75 arts, entertainment and sporting venues across Victoria. It includes:
- where to park
- where to make bookings
- nearest public transport
- facilities for people with disabilities
It is provided free from Arts Access Society. A $5.00 postage and handling fee is applicable.
109-111 Sturt Street Southbank 3006
Telephone (03) 9699 8299
The Australian Hearing Service (AHS), provides a service to people who are pensioners and people under the age of 21, who require a hearing aid. Following an assessment, the AHS will provide you with an aid at no cost. The aid is provided with the understanding that you will pay an annual service fee of $30.00 + GST which covers the cost of maintenance and replacement batteries. Telephone AHS State Office on 13 1797
Housing and Finance
Department of Human Services, Housing can assist with Government housing. They can also provide assistance with the payment of your bond for a private rental property. This is subject to an income test. Telephone the Department of Human Services for your local area housing office.
Telephone general enquiries on 9616 7777
Legal advice is available, subject to income and assets tests, from Legal Aid Regional Offices which are located across Victoria.
Telephone (03) 9269 0234 to find your nearest office.
Royal Victorian Eye and Ear Hospital
Glasses are available at the Royal Victorian Eye and Ear Hospital at a reduced rate, ranging from $35.00 upwards. This depends on your prescription and your optical needs. You must be a pensioner concession card holder. To obtain an appointment you are required to obtain a letter of referral from your GP and send this together with your contact details to:
Royal Victorian Eye & Ear Hospital
32 Gisborne Street
East Melbourne 3002
Telephone (03) 9929 8666
Note appointments cannot be made by phone.
Victorian College of Optometry
Low cost glasses ($26.00 for reading glasses and $37.00 for bifocal glasses) can be obtained through the college. Recipients need to have been receiving a pension for a minimum of six months to use the service. Consultations are bulk billed to Medicare. For an appointment or for information about country access to this service, contact the:
Victorian College of Optometry
34 Cardigan Street
Telephone: 9349 7400
Vision Australia Foundation
Vision Australia Foundation, (formerly Association for the Blind), has low vision clinics in Melbourne and across regional Victoria. Low cost glasses are available through these clinics.
Telephone 9822 1111
TTY (03) 9824 8442
The Pharmaceutical Benefits Scheme allows an item prescribed under the National Health Scheme to be charged at the rate of $3.60 per item. For other items the normal charge applies.
Telstra Disability Enquiry
Telephone 1800 0 68 424
TTY 1800 808 981
Through help line you can access the following:
- White pages directory information
This service allows you to phone an operator to gain a person or organisation's phone number and/or address free of charge. You must register to use the service first. Once registered you will be provided with instructions on how to continue to use the service.
- Large Print/ Braille Bills
Bills can be provided in braille or large print.
- Recording memory coded numbers
Testra will provide A4 sized cards for writing down in large print, the numbers you have stored in the memory buttons of your phone
- Free Call Connect
This service allows you to phone an assistant who connects you to the phone number of your choice free of charge. To be eligible for this service you must have disabilities that restrict your phone use, other than blindness or vision impairment.
Telstra Sales and Billings
Telephone 13 2200
Telstra shops can provide information regarding reduced rates on phone calls, and telephone lines for pensioners
Telephone 131 800
Staff can provide details of your closest telstra shop where you can purchase large number button telephones.
Optus provides limited services for people who are blind or vision impaired .
You can obtain a braille bill by phoning Customer Services on either 133066 (for Optus cable customers) or 1300 300 469 (for Optus phone service only customers).
Adaptive Equipment Medical Expense Rebates
The cost of certain adaptive equipment can be claimed under the medical expenses rebate section in your personal income tax form. The medical expense rebate means you can claim 20% of all eligible expenses above $1250. The approved products include, a talking computer, a reading system, and a CCTV. It may also include braille related products.
Specialist Equipment Tax Concessions
Equipment especially designed and made for people with disabilities is exempt from sales tax and import duties. The relevant sections are 'Items 93-99 of the Schedule of the Sales Tax Exemptions and Classifications Act'. When purchasing equipment, discuss this with the retailer. You will be asked to sign a form which states that the goods are sold under the provisions detailed in the Act. If you or the retailer have any queries, ring the Tax Office on (03) 9275 2397.
The Green PC
This organisation makes available low cost recycled personal computers to community organizations and individuals on low incomes. Computer users who are blind or vision impaired might still need to purchase adaptive technology separately.
For further information contact the Green PC Team,
Telephone 9417 7039
The following travel concessions may be available if you are legally blind.
Airline Fare Concessions
Concession fares are available from some airlines, including:
Singapore Airline Telephone 13 10 11
Qantas Telephone 13 13 13
Qantas recognise the 'carer concession card' available through NICAN. Cardholders receive a 50% discount on the standard full price economy and business class domestic travel in addition to 50% off the carer's fare.
Contact NICAN PO Box 407, Curtain, ACT 2605.
Telephone 02 62853713 for information on eligibility and application forms.
Please note that guide dogs always travel free of charge. For further information please contact your travel agent.
Airline Travel Assistance
Most airlines these days provide travel assistance. Services include earlier boarding time.
Vision Impaired Travel Pass (VITP)
This pass is available if you are legally blind and a resident of Victoria. It entitles you to:
- FREE travel on metropolitan trams, trains and buses, and
- FREE first class travel on country rail and V-line buses.
Central Pass Office
Spencer St Station Concourse
151 Spencer St
Telephone (03) 9619 1159 or 9619 2668.
The pass does not entitle sighted guides or carers to any concession.
For replacement of a lost pass simply send a completed Statutory Declaration (indicating you have lost your pass), a passport size photograph, a self addressed envelope and a cheque for $11.00 to the address above. They will have details of your original application and will forward a replacement pass to you.
Alternatively, you can re-apply using a new pass application form.
Met Information Centre (timetable information for Met trains, trams and buses) can be contacted on 13 1638.
People who are blind or vision impaired from any State or Territory of Australia are entitled to half adult fare (first or economy class) on Countrylink.
For people wishing to travel to either Sydney or Brisbane the following concessions apply:
- VITP Seating
- If travelling with an attendant, half adult rail fare services for the person who is blind or vision impaired plus one free seat for the attendant.
- If travelling with a guide dog, half adult rail fare for the person who is blind or vision impaired plus one free seat for the guide dog. The guide dog must be working and in harness to warrant treatment as a guide dog, and sits on the floor in front of the seat.
- If travelling with a guide dog and attendant, half adult rail fare for the person who is blind or vision impaired, one free seat for the attendant and the guide dog will sit on the floor between the two passengers.
- If the person who is blind or vision impaired travels alone they are not entitled to an additional free seat.
VITP Sleeping Berths
If travelling with an attendant, sole use of the cabin and half adult rail fare for the person who is blind or vision impaired. There will be a two berth charge.
If travelling with a guide dog, sole use of the cabin and half adult rail fare for the person who is blind or vision impaired, plus a one berth charge.
If travelling with a guide dog and an attendant, sole use of the cabin and half adult rail fare for the person who is
blind or vision impaired. A two berth charge will apply.
When a person who is blind or vision impaired travels without a guide dog or attendant, they are not entitled to sole use of a cabin.
For further information contact Country Link on 13 22 32
V/Line inquiries can be contacted on 13 22 32
National Recognition of the Blind Travel Pass
The Australian Transport Council has endorsed the implementation of national reciprocal arrangements for use of the Blind Travel Pass in all States and Territories from 1 January 2001, including the introduction of a uniform card.
These arrangements will entitle all holders of the Blind Travel Pass to all benefits that would normally apply to residents of the host state.
At the time of publishing, the implementation of these proposals was not uniform.
For further details ring:
Central Pass Office
Spencer Street Station
151 Spencer Street, Melbourne
Telephone 9619 1159
Interstate Public Transport Concessions
There are varying, and changing reciprocal arrangements with some other States for a person who is blind or vision impaired. It is preferable to contact the
relevant travel authority in the state you are proposing to visit to obtain current details.
Multi Purpose Taxi Program (M40)
Taxi cards entitle you to half price taxi fares to the maximum value of a $50.00 trip (where you would be required to pay only $25.00). However, should your trip cost more than $50.00 you will be required to pay the additional fare in full.
To be eligible for this card you must have vision of 6/36 or less in both eyes or have a permanent disability that
limits independent travel on public transport.
Application forms may be obtained from RVIB or:
The Taxi Directorate
PO Box 666
14-20 Blackwood St
North Melbourne 3051
Telephone (03) 9320 4360 or 1800 638 802
Application forms must be signed by a medical practitioner (opthalmologist or general practitioner).
Interstate Taxi Vouchers
Heading interstate for the holidays? Interstate taxi vouchers can be issued where members plan to travel to another state. You will continue to receive the same subsidy rate as you receive in Victoria, however as most states have different trip values interstate taxi drivers may be unfamiliar with Victorian entitlements. The correct information is included on the interstate vouchers and members should ensure they receive the correct subsidy. To obtain your interstate vouchers you should contact the Directorate (details above) at least to weeks prior to travelling. Generally 10 vouchers for each 7 days away with a maximum of 50 vouchers will be issued.
Travellers' Aid Centres offer FREE assistance to travellers and a place to rest for a few hours while in town. The main centre is located on the second floor of169 Swanston Street (corner Bourke Street), with an additional centre in the basement at Spencer Street Station.
The Swanston Street Centre has a Disability Services Centre which has equipment such as hoists to assist people with special physical needs. FREE attendant care is available on the premises. A TTY is available for use by visitors.
The Centre also provides an information service about transport, holidays and accommodation for people with special needs. If you require a guide to meet you:
Telephone (03) 9654 7690 (voice or TTY).
Victorian Patient Transport Assistance Scheme (VPTAS)
The Department of Human Services provides financial assistance to help Victorian residents who need to travel from their home to obtain specialist medical treatment.
To be eligible to receive this allowance the patient must:
- reside more than 100 kilometres from the specialist
- reside in an isolated area. All areas other than metropolitan areas of Sydney, Melbourne, Brisbane, Adelaide and Perth are considered isolated
- be referred by a medical or dental practitioner to the nearest suitable specialist. Nearest suitable specialist is normally regarded as the nearest specialist in the particular region.
Telephone your regional Department of Human Services office and ask them about the Victorian Patient Transport Assistance Scheme.
- Geelong/Barwon/South West Region
Telephone (03) 5226 4540
- Wangaratta/Hume Region
Telephone (03) 5722 0555
- Ballarat/Grampians Region
Telephone (03) 5333 6669
- Traralgon/Gippsland Region
Telephone (03) 5177 2500
- Bendigo/Loddon Mallee Region
Telephone (03) 5434 5555
For information on motor vehicle registration concessions contact Vic Roads
Registration enquiries on:Telephone 13 11 71
Melbourne water authorities proviced a concession of up to $135.00 per annum to home owners and a concession of up to $67.50 per annum is available for tenants.
Individual water companies can be contacted on the numbers below:
- City West Water 13 1691
TTY: 9313 8699
- South East Water 13 1694
TTY: 9552 3322
- Yarra Valley Water 13 1695
TTY: 9872 1199
We hope this booklet is useful in providing you with information about pensions and concessions. Feel free to contact the IRU or a regional office to offer your suggestions about how this booklet can be improved to better meet your needs.
Head Office and Client Services Information and Referrals Unit
557 St Kilda Road
Telephone (03) 9522 5222
TTY (03) 9521 2719
Freecall 1800 33 5588
Facsimile (03) 9529 3589
National Information and Library Services (NILS)
85 High Street
Telephone 1300 654 656
Freecall 1800 33 5588
Facsimile (03) 9521 3670
Training & Technology Services
201 High Street
Telephone (03) 9520 5555
Freecall 1800 33 5588
Facsimile (03) 9521 3685
Telephone (03) 9520 5588
Freecall 1800 458 555
Facsimile (03) 9520 5585
Telephone (03) 9520 5555
Freecall 1800 458 555
Facsimile (03) 9525 2065
41-43 Regent Street
Telephone (03) 9510 9060
TTY (03) 9510 9060
Facsimile (03) 9510 5152
RVIB Education Services
333 Burwood Highway
Telephone (03) 9808 6422
Facsimile (03) 9808 2194
Eastern Metropolitan Region
Level 1, 252 Dorset Road
Telephone (03) 9761 0011
TTY (03) 9761 3733
Facsimile (03) 9761 2455
Western Metropolitan and Barwon Region
37 Albert Street
Telephone (03) 9689 0166
TTY (03) 9689 0243
Facsimile (03) 9689 0241
Northern Metropolitan Region
104 Mount Street
Telephone (03) 9457 6611
TTY (03) 9457 7841
Facsimile (03) 9457 7826
Southern Metropolitan Region
69-71 Atherton Road
Telephone (03) 9569 7255
TTY (03) 9569 7404
Facsimile (03) 9569 7565
110 Hotham Street
Telephone (03) 5174 5000
Facsimile (03) 5174 8909
Lodden Mallee Region
49 McCallum Street
Swan Hill 3585
Telephone (03) 5032 9122
Facsimile (03) 5032 4228
Cnr Ovens & Faithfull Streets PO Box 456
Wangaratta 3677 Wangaratta 3676
Telephone (03) 5721 5477
Facsimile (03) 5721 9844
79 Firebrace Street
Telephone (03) 5382 5833
Facsimile (03) 5381 0008
Central Highlands Region
33 Little Bridge Street
Telephone (03) 5331 3875
Facsimile (03) 5331 3720